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Practice Management

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide the following:

  • a high quality of patient care
  • human resources
  • finance
  • patient safety
  • premises, equipment and information technology

The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Our Reception Team:

  • Julie Leyland
  • Jemma Massey
  • Michelle Semmens
  • Amy Scott

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as:

  • issuing repeat prescriptions
  • dealing with prescription enquiries
  • dealing with financial claims
  • dealing with patient records
  • carrying out searches and practice audits