Our responsibility to you:
- You will be greeted courteously
- You have a right to confidentiality
- You have the right to see your medical records subject to the limitations of the law
- You will be seen the same day if your medical need is urgent
- You will be seen by the Doctor of your choice wherever possible
- You will be informed if there will be a delay of more than 20 minutes for your appointment
- You will be referred to a consultant when your GP feels it necessary
- You will be given the result of any test or investigation on request
- Your repeat prescription will be ready for collection within 48 hours of your request
- Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly
Your responsibility to us:
- Please treat all Surgery Staff with respect
- Do not ask for information about anyone other than yourself
- Tell us of any change of name or address so that our records are accurate
- Only request an urgent appointment or home visit if appropriate
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
- Use the tear off slip to request a repeat prescription and attend for review when asked
- Please let us know when you feel that we have not met our responsibility to you but please give praise when it is due
Date published: 10th October, 2014
Date last updated: 27th May, 2020
