The Surgery, Tyldesley
High Street, Tyldesley, M29 8AL
Tel: 01942 807806
Website: www.thesurgerytyldesley.co.uk Email:[email protected]
Doctors
Dr Mani Ranganathan (Male)
M.B.C.H.B RCGP
Dr Zenalabdin Saab (Male)
MB ChB DROG MRCGP
Practice Manager
Craig Collier
Practice Nurse
Gemma Brisbane
Receptionists
Julie L, Julie F, Ellye, Becki
Surgery Mission Statement
Our aim is to provide our local community with progressive, comprehensive healthcare to the best of our ability. Our team is built on the principles of providing friendly, caring and compassionate health care for all.
Opening hours
Monday to Friday 08:00am to 18:30pm Closed at weekends.
Clinic times
Monday to Friday 09:00 – 12:00 and 15:30-18:00.
GP appointments may be requested by using the AskMyGP Service via the practice website and clicking on the “Help Now” tab or if you do not have internet access you can book by calling 01942 807806 or by visiting the surgery.
If you need urgent same day treatment the same applies above, however appointment requests need to be requested before 10:00am.
Please, if possible, give 24 hours’ notice before cancelling an appointment. This can also be done by calling the surgery number on 01942 807806
You have the right to express a preference to a particular health professional.
Practice Nurse appointments
Tuesday 08:30am – 18:00pm
Wednesday 09:00am – 13:00pm
Friday 08:30am – 18:00pm
Antenatal clinic
Antenatal clinic is held in the community. To arrange an appointment with the midwives contact 01942 264240
Home visits
Please contact the surgery before 12am. Ring 01942 807806 if you require a home visit during the day time. Home visits will be made at the doctor’s discretion. Depending on certain cases the doctor may refer your visit onto the community service. The doctor will call you and inform you first and for your consent.
Repeat prescriptions
Prescriptions are not taken over the telephone
(This is to avoid being issued the wrong medication we only accept written requests, either using the right-hand side of the prescription, Email your order to [email protected], or please order through your chosen pharmacy.)
48 hours’ notice will be required for repeat prescriptions. You may hand in your request at the surgery, post with a SAE.
You can arrange for your chemist to pick up the prescription from the surgery for home delivery. The information at the bottom of your prescription is important please check if the message applies to you. We prefer to review long-term medication after a few months depending on your health problems and therefore request that you attend the doctor in person from time to time.
To register / change of details
Please contact the reception staff who will advise on registration. Important any change of personal details eg name, address, telephone number, email address etc.
Wigan alliance hub out of hours service
Telephone 01942 482848 to book an appointment to see a GP, nurse or HCA 6.30pm – 8pm Mon – Fri and 10am – 4pm Sat, Sun and Bank Holidays.
Out of hours emergencies
If you require urgent medical attention out of the surgery opening hours please call NHS 111
Think before referring to A&E is it life threating? Can it not wait until the surgery opens? We have a doctor on call from 9:00am to 18:30pm Monday to Friday.
Results/referrals
To check if your results have come back or you are seeking information about referrals we kindly ask if you can wait until after 11:00am. Please also note that receptionists are not qualified to give advice on medical health care. Any queries will need to be reviewed by a clinician. The reception can only view normal results.
Clinics
These are just a couple of clinics we run, if you have a long term condition you will be regularly called by the surgery to have your annual review.
New Patient Health Checks
NHS Health Check
Chronic Heart Disease Monitoring Chronic Kidney Disease
Asthma Checks
Pill Checks
Smear
Blood Pressure Checks
Baby clinic
Post Natal Checks
Smoking Cessation
Travel Clinic
Minor Surgery
Miscellaneous information
The surgery has access and toilet facilities for disabled patients. A room will be made available if you wish to discuss any matter in private. The surgery also follows a strict Complaints procedure and has a named person Mr Craig Collier to investigate and review your complaint. Leaflets are available in the waiting area. A box is available in the waiting room for your comments and suggestions, we also recommend you complete a FRIENDS and FAMILY questionnaire; these are completed by text message that you will receive or forms in the waiting area. These are anonymous reviews and are reviewed by our PPG members.
Confidentiality
ALL patient information is handled confidentially according to NHS guidelines. You have the right to access any personal information held under the Data Protection Act, requests can take up to 21 days. We will not disclose any details to other agencies unless we have your written consent.
New patents
When our lists are open we are happy to register new patients. You can register at reception by using a registration form and supplying us with proof of identity and address. All new patients will be asked to attend a new patient health check with the practice nurse. This will be arranged when registering and failure to attend this appointment will cancel your registration.
If you would like this in an alternative format, eg, large print, or if you need help with communicating with us, because you use British sign language, please let us know. You can call the surgery on 01942 807806 or email [email protected]
Patient Participation Group
Are you interested in finding out more about the Practice? Would you like to influence the development of local health services?
If so we want to hear from you!
What is the role of the PPG?
At its simplest, patient participation refers to patients who wish to take a more active interest in developing local healthcare services. The idea is for patients and staff to work together to share ideas to help patients to take more responsibility for their own health and to help improve the services offered at the Practice. The PPG will seek to improve communications through the practice website as well as through notice boards, email and text. We will hold some drop-in meetings. However, we know many people are busy. If you want to be involved and would prefer not to attend meetings, we can email you.
Please refer to our website under patient group for more information
