Appointmentslogo

 

The surgery operates on an appointment system; appointments are spaced at 10 minute intervals not all problems can always be dealt with in that time. Although you are registered with a particular doctor you are free to consult any of the doctors. Urgent cases will be triaged and an appointment given if necessary.

Register for online access to the Appointment Booking System with Patient Access. Click on the image below:

Make the most of your appointment

GPs spend an average of 8-10 minutes with each patient. Once you’ve got an appointment, plan ahead to make sure you cover everything you want to discuss. Before you see the GP, write a list of problems, starting with the most important. List your symptoms, so you don’t forget them. Write down when they started and what makes them better or worse during a 24-hour period.

If you have a complicated problem, ask for a longer appointment when you book. You can bring a friend or relative if you’re worried. Be honest about what you think may be causing the problem, and don’t be embarrassed. Your doctor will have seen and heard it all before.

Be clear about what you want the GP to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.

Ask the GP to repeat and explain anything you don’t understand. If there are words you don’t understand, ask what they mean or get the doctor to write them down, so you can look them up later.

Telephone Consultations

If you need to speak to a doctor, nurse practitioner or nurse in the practice, but you feel that a face to face consultation is not needed, you can book a telephone consultation.

  • Acute Telephone Appointments – These appointments can be booked if you want to speak to a doctor/nurse within 24 hours. You will not be able to specify who you speak to. The doctors/nurse practitioner will rotate to cover this surgery.
  • Routine Telephone Appointments – These appointments can be booked if you wish to speak a specific doctor/nurse. You will be offered the next available appointment or can arrange a suitable date and time with the receptionist.

Cancellations If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

CORONAVIRUS

THIS IS AN IMPORTANT MESSAGE FOR OUR PATIENTS

Due to the current Coronavirus outbreak 
we are asking patients  NOT  to come to the surgery.

GP’s are doing telephone consultations instead of face to face appointments. If you need to speak to a GP please contact the surgery to arrange this.

We understand that the phone lines will be busy, if you are registered for online access you can also send us a message (through the messages section on the homepage) a GP will then look at your query and reply to your message.

Thankyou for your patience and understanding during this time.


IMPORTANT UPDATE: 16 MARCH

The NHS in the North East and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The Chief Medical Officer announced that the country is moving into the ‘Delay’ stage of the response to coronavirus from Friday, 13th March 2020.

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay at home advice can be found here:

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information can be found on the NHS website here