The surgery operates on an appointment system; appointments are spaced at 10 minute intervals not all problems can always be dealt with in that time. Although you are registered with a particular doctor you are free to consult any of the doctors. Urgent cases will be triaged and an appointment given if necessary.
Make the most of your appointment
GPs spend an average of 8-10 minutes with each patient. Once you’ve got an appointment, plan ahead to make sure you cover everything you want to discuss. Before you see the GP, write a list of problems, starting with the most important. List your symptoms, so you don’t forget them. Write down when they started and what makes them better or worse during a 24-hour period.
If you have a complicated problem, ask for a longer appointment when you book. You can bring a friend or relative if you’re worried. Be honest about what you think may be causing the problem, and don’t be embarrassed. Your doctor will have seen and heard it all before.
Be clear about what you want the GP to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.
Ask the GP to repeat and explain anything you don’t understand. If there are words you don’t understand, ask what they mean or get the doctor to write them down, so you can look them up later.
If you need to speak to a doctor, nurse practitioner or nurse in the practice, but you feel that a face to face consultation is not needed, you can book a telephone consultation.
- Acute Telephone Appointments – These appointments can be booked if you want to speak to a doctor/nurse within 24 hours. You will not be able to specify who you speak to. The doctors/nurse practitioner will rotate to cover this surgery.
- Routine Telephone Appointments – These appointments can be booked if you wish to speak a speciﬁc doctor/nurse. You will be offered the next available appointment or can arrange a suitable date and time with the receptionist.
Cancellations If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.