We aim to provide an efficient, accurate, friendly service first time and every time, however mistakes can sometimes happen. If we do make a mistake and we know about it we will do everything possible to rectify this and aim to prevent the mistake happening again. If you have any concerns suggestions, or compliments we would like to hear them.
How to make a complaint, suggestion or compliment
- By Letter – addressed to the (Practice Manager)
- Download our Leaflet on the side of this page
- NHS England Tel: 0800 587 0879
- Email [email protected]
We will aim to listen, Respond and improve. However, if you feel we have not dealt with the issues you have raised, as you would wish, you can write to:
The Complaints Manager (this dept. has replaced PALS from April 2013)
PO Box 16738
You could also contact Ombudsman on:
03450 154 033 or go to
https://www.ombudsman.org.uk/about-us/contact-us for further help.