Dr C P Khatri & Partners

01942 807806

Complaints and compliments

We aim to provide an efficient, accurate, friendly service first time and every time, however mistakes can sometimes happen.  If we do make a mistake and we know about it we will do everything possible to rectify this and aim to prevent the mistake happening again. If you have any concerns suggestions, or compliments we would like to hear them.

How to make a complaint, suggestion or compliment

  1. By Letter – addressed to the (Practice Manager)
  2. Download our Leaflet on the side of this page
  3. NHS England Tel: 0800 587 0879

We will aim to listen, Respond and improve. However, if you feel we have not dealt with the issues you have raised, as you would wish, you can write to:

The Complaints Manager (this dept. has replaced PALS from April 2013)
NHS England
PO Box 16738
B97 9PT

You could also contact Ombudsman on:

03450 154 033 or go to

https://www.ombudsman.org.uk/about-us/contact-us for further help.

Comments and Suggestions Form

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

What kind of comment would you like to send? Remember this form is not for medical matters.