Complaints and compliments – The Surgery, Tyldesley

We aim to provide an efficient, accurate, friendly service first time and every time, however mistakes can sometimes happen. If we do make a mistake and we know about it we will do everything possible to rectify this and aim to prevent the mistake happening again. If you have any concerns suggestions, or compliments we would like to hear them.

How to make a complaint, suggestion or compliment

By Letter – addressed to the (Practice Manager)
Download our Leaflet on the side of this page
NHS England Tel: 0800 587 0879
- Email [email protected]

We will aim to listen, Respond and improve. However, if you feel we have not dealt with the issues you have raised, as you would wish, you can write to:

The Complaints Manager (this dept. has replaced PALS from April 2013)
NHS England
PO Box 16738
Redditch
B97 9PT

You could also contact Ombudsman on:

03450 154 033 or go to

https://www.ombudsman.org.uk/about-us/contact-us for further help.

Comments and Suggestions Form

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

What kind of comment would you like to send? Remember this form is not for medical matters.

Your comment is:
- A suggestion
- Praise
- Regarding a problem
What would you like to say? Enter your comments below:*
Name: (leave blank if preferred)
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- Yes, I agree that the practice can contact me regarding this matter.
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Please note that no medical information or questions will be responded to. The data you supply on this form will be stored on our website, which is hosted by a third party, until it has been processed by the practice. The data will be used lawfully, in accordance with the Data Protection Act 2018, which gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly. The practice privacy policy can be viewed on this website.